Sun Estimate ("Sun Estimate," "we," "our," or "us") provides solar estimation, proposal generation, lead matching, and related software services for homeowners and solar industry professionals. This Privacy Policy explains how we collect, use, process, disclose, and protect personal information when users access our website, applications, calculators, APIs, and related services (collectively, the "Services").
By accessing or using the Services, submitting information through our platform, or requesting a solar estimate, you acknowledge and agree to the practices described in this Privacy Policy.
What Information Do We Collect?
We collect personal information directly from users, automatically through the Services, and from third-party sources.
Information Provided Directly by Users
We may collect personal information provided directly by users, including full name, email address, phone number(s), property address, utility provider information, historical or estimated electricity usage, roof and property characteristics, financing preferences, project goals and solar preferences, communications submitted through forms, chats, SMS, or email, account credentials and login information, as well as business information submitted by solar providers.
Information Collected Automatically
When users interact with the Services, we may automatically collect information such as IP address, browser type and device identifiers, operating system information, website activity and navigation behavior, session activity and referral URLs, approximate geolocation data, as well as cookies and similar tracking technologies.
Information From Third Parties
We may receive information from third parties, including solar provider partners, lead generation or marketing partners, utility data integrations authorized by users, public property and satellite databases, analytics and advertising platforms, as well as Google Solar API and related Google services.
How Do We Use Your Personal Data?
We use personal information to operate, improve, personalize, and secure the Services, including to generate solar estimates and proposals, match homeowners with solar providers, analyze roof suitability and solar production potential, process and respond to user inquiries, deliver calculations and recommendations, facilitate financing inquiries, communicate regarding requested services, improve platform functionality and user experience, detect fraud, abuse, or unauthorized activity, comply with legal obligations, as well as market products or services where permitted by law.
We may also use aggregated or de-identified data for analytics, platform optimization, benchmarking, and business intelligence purposes.
How Do We Process Solar Estimation Data?
Sun Estimate integrates solar modeling technologies, including Google Solar API services and estimation systems, to generate customized solar proposals.
To generate estimates, we may process information including property address, roof orientation and geometry, shading and solar exposure characteristics, utility usage data, electricity rates, estimated energy consumption, battery storage preferences, and financing assumptions. These inputs are used to calculate estimated production, projected savings, system sizing, financing scenarios, and related proposal information.
How Do We Share Personal Information?
Solar Provider Partners (Lead Recipients)
When a homeowner requests a solar estimate, consultation, financing option, or connection with a solar provider through Sun Estimate, we may share, transfer, license, sell, or otherwise disclose personal information to one or more solar installation companies, financing providers, dealers, or related service partners.
This information may include name, email address, phone number(s), property address, utility usage information, roof and property characteristics, solar project preferences, proposal details, and financing interests.
Sun Estimate may receive monetary compensation or other valuable consideration in connection with these transfers. Under the California Consumer Privacy Act ("CCPA") and California Privacy Rights Act ("CPRA"), these disclosures may constitute a "sale" or "sharing" of personal information.
By submitting a request through the Services, users expressly consent to the transfer of their information to participating solar provider partners.
Once information is transferred, solar provider partners operate as independent businesses and independent data controllers responsible for their own privacy and data handling practices. Their use of personal information is governed by their own privacy policies and contractual obligations.
Third-Party Service Providers
We share personal information with vendors and service providers that process data on our behalf to support business operations and platform functionality, including cloud hosting providers, CRM and customer support platforms, email and SMS communication providers, analytics and reporting vendors, identity verification services, payment processors, as well as security and fraud prevention providers.
These service providers act as data processors under contractual obligations and may only process personal information for authorized business purposes. This type of disclosure is not considered a "sale" of personal information under CCPA/CPRA.
Google Solar API
Sun Estimate uses the Google Solar API and related Google services to generate solar production estimates and roof analysis data.
To retrieve solar potential data, we may transmit certain information to Google, including property address, geographic coordinates, roof characteristics, as well as solar exposure and shading data.
Information processed through Google services is subject to Google's own privacy practices and policies. Users can learn more by reviewing: Google Privacy Policy
Legal and Business Transfers
We may disclose personal information to comply with applicable laws or legal requests, enforce our agreements or protect our rights, facilitate a merger, acquisition, financing, or sale of assets, as well as investigate fraud, security incidents, or unlawful activity.
How Do We Use Cookies and Tracking Technologies?
We use cookies, pixels, analytics technologies, and similar tools to maintain website functionality, analyze traffic and performance, personalize content and user experience, measure advertising effectiveness, and improve platform usability.
Users may control certain cookie preferences through browser settings; however, disabling cookies may affect platform functionality.
How Do We Handle Phone Calls, SMS, and TCPA Consent?
By submitting a form, requesting a solar estimate, or providing contact information through the Services, users provide prior express written consent to receive communications from Sun Estimate and its solar provider partners.
These communications may include phone calls, automated dialing systems, artificial or prerecorded voice messages, SMS or MMS text messages, as well as emails regarding solar products, financing, or related services.
These communications may be sent even if the phone number provided is listed on a federal or state Do Not Call Registry, including the National Do Not Call Registry.
Message frequency may vary depending on user activity, provider participation, and project status. Standard message and data rates may apply based on the user's wireless carrier plan.
Users may opt out of SMS communications at any time by replying STOP to a text message or by contacting us directly. Users may also request to stop phone or marketing communications by following the instructions provided during the communication process.
Wireless carriers are not liable for delayed or undelivered messages.
Consent to receive communications is not a condition of purchasing any product or service.
We may monitor or record calls for quality assurance, training, operational, and compliance purposes where permitted by law.
How Do We Protect Your Information?
We implement commercially reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, misuse, or destruction.
These measures may include encryption technologies, secure cloud infrastructure, access controls and authentication systems, network monitoring and security tools, as well as vendor security assessments.
However, no system or transmission method can be guaranteed to be completely secure.
How Long Do We Retain Information?
We retain personal information for as long as reasonably necessary to provide the Services, fulfill contractual obligations, comply with legal requirements, resolve disputes, enforce agreements, and maintain operational and business records.
Retention periods may vary depending on the nature of the information and applicable legal obligations.
What California Privacy Rights Do Users Have?
California residents may have rights under the CCPA and CPRA, including the right to:
- Know what personal information we collect
- Access categories and specific pieces of personal information
- Request deletion of personal information
- Request correction of inaccurate information
- Opt-out of the sale or sharing of personal information
- Limit the use of sensitive personal information where applicable
- Receive equal service and pricing regardless of privacy choices
Categories of personal information collected may include:
- Identifiers
- Contact information
- Commercial information
- Internet activity
- Geolocation data
- Property and utility information
- Communications data
- Inferences derived from user activity
Sensitive personal information may include utility usage information, precise property data, financing preferences, and account credentials.
To exercise California privacy rights, users may contact us using the information below. Users may also designate an authorized agent to submit requests on their behalf, subject to identity verification requirements.
How Do We Handle Children's Privacy?
The Services are intended for adults and are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from children.
How Do We Update This Privacy Policy?
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted with a revised "Last Updated" date.
Continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.
How Can Users Contact Us?
If you have questions about this Privacy Policy or our privacy practices, you may contact us at:
Email: [email protected]